F.A.Qs

What important information should I know about your gift cards?

Gift cards can be purchased online(emailed gift cards only) or at Spa Reception. Gift cards purchased over the phone will be mailed to the purchaser only and an Express Post shipping fee will apply.

Please present a physical, digital or printed copy of your gift card upon check-in.

We can only accept a physical, digital or printed copy of your gift card upon check-in.

Gift cards are in Canadian currency and do not expire.

What are your opening hours?

We are open daily from 10:00 am to 7:00 p.m., rain or shine. Parking is available too. we are closed on Sunday.

How far ahead should I make reservations?

We recommend reserving  well in advance of your visit for best availability, especially on weekends and holidays.

Do you accept US dollars?

We accept US dollars for payment and provide a fair exchange rate. This rate may not be the same as bank rates.

I am pregnant. Can I have a massage anyway?

All our Massage technician are trained to give massages that are safe for pregnant women. Please mention whether a guest is pregnant when reserving a massage appointment.

Other Questions

Can I receive care if I am under medication or suffering from certain health problems?

We recommend that you discuss any issues with your health professional. If you are taking medication or have particular health problems (such as cancer), therapeutic treatments are sometimes best to avoid. A note from your doctor may be requested by your Massage Therapist. All Guests are asked to fill out a health form which asks specific questions about one’s health. The Massage Therapist will review this form with you before your treatment.

What are your illness policies?

We welcome Guests to enjoy the hydrotherapy benefits to clear your sinuses,  but it is important that Guests stay at home if they are exhibiting cold or flu symptoms.

If Guests have a fever runny nose, cough, nausea, vomiting or diarrhea, we recommend you do not visit the spa as you may be refused entry to the Baths. If Massage Guests are exhibiting these symptoms, your Therapist has the right to refuse treatment.

If you are ill and unable to attend your massage reservation, please call to speak to a Reservations team member at 705-443-8484. Changes and cancellations may be made up to 48 hrs in advance of the scheduled appointment. In emergency situations, cancellations may be made within 48 hours.

What clothing do I wear during a massage?

Our Therapist team is professional and respectful. Our Massage Therapists are trained to use sheets to keep you covered while being massaged & to respect your privacy. Only the area being massaged is uncovered. It is more comfortable to receive a massage when no clothing is worn, but we respect the choice of our clients who prefer to keep clothes on.

Do you accept groups? Do you have special group rates?

please call us to discuss about group discount.

Do you have Question?

Please read questions bellow and if you can not find your answer, please send us your question, we will answer you as soon as possible.

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